Refund policy

Last Updated: September 1, 2026

At Roleeiy, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. 30-Day Return Window

We accept return requests within 30 days after the delivery date.

Customers must contact us before returning any item. Returns sent without prior authorization may not be accepted.

2. Return Eligibility

To qualify for a return, items must generally be:

  • Unworn, unused, and in their original condition

  • Returned with original packaging

  • Returned with original tags attached

  • Free from damage, stains, odors, washing, or alterations

  • Accompanied by your order number or proof of purchase

Shoes should only be tried on indoors on a clean surface and must not show signs of wear.

For hygiene and safety reasons, certain opened or used products may not be eligible for change-of-mind returns.

3. Non-Returnable Items

The following items may not qualify for return:

  • Items returned outside the 30-day return period

  • Items that have been worn, washed, used, damaged, or altered

  • Items missing original tags or essential packaging

  • Hygiene-sensitive items that have been opened or used

  • Items clearly marked as final sale, where permitted by applicable law

This does not affect any rights you may have regarding defective, damaged, or incorrect products.

4. How to Request a Return

To request a return, please contact:

Email: support@roleeiy.com

Please provide:

  • Your order number

  • Customer name

  • Email address used for the order

  • Item you wish to return

  • Reason for the return

  • Photographs if the item is damaged, defective, or incorrect

Please wait for our return instructions before sending your item back.

5. Return Shipping Costs

Customers are responsible for return shipping costs for standard change-of-mind returns.

Roleeiy will cover or otherwise appropriately handle reasonable return shipping costs when the return is due to our error, such as when:

  • The item received is defective

  • An incorrect item was sent

  • The item arrived damaged

We recommend using a trackable shipping method and keeping your shipping receipt until your return is completed.

6. Return Address

Our business address is:

Roleeiy
1507 Pine Dr
Atlanta, GA 30349
United States

Please do not automatically send returns to this address unless our customer support team confirms that it is the correct return destination.

Return instructions and the appropriate return address will be provided after your return request has been reviewed.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery whenever possible.

Please provide your order number, a description of the issue, and clear photographs showing the problem.

We will review your request and provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

8. Refunds

Once your returned item is received, we will inspect it within approximately 3 business days.

If your return is approved, the refund will be issued to your original payment method.

After the refund has been processed, your bank, card issuer, or payment provider may require an additional 1–3 business days to display the funds in your account.

You will receive confirmation once your refund has been processed.

9. Exchanges

If you would like a different size, colour, style, or product, please contact us before returning your item.

Depending on product availability, we may arrange an exchange or ask you to return the eligible item and place a new order.

10. Order Cancellations

Orders may be cancelled within 24 hours after purchase, provided the order has not already entered processing, fulfillment, or shipment.

Please contact support@roleeiy.com as soon as possible if you need to cancel an order.

Once an order has been shipped, it can no longer be cancelled. You may request an eligible return after delivery in accordance with this Return Policy.

11. Contact Us

If you have questions about a return, exchange, cancellation, or refund, please contact us:

Roleeiy

Business Address:
1507 Pine Dr
Atlanta, GA 30349
United States

Email: support@roleeiy.com
Phone: +1 321-222-5196
Website: www.roleeiy.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
Saturday – Sunday: Closed

Response Time: Within 24–48 business hours