Terms of Service

Effective Date: September 1, 2026

Welcome to Roleeiy. These Terms of Service (“Terms”) govern your use of www.roleeiy.com and purchases made through our online store.

By accessing our website, using our services, or placing an order, you agree to these Terms and our applicable store policies.

1. Use of Our Website

You agree to use our website only for lawful purposes and to provide accurate and complete information when placing an order or contacting us.

You must not:

• Use the website for fraudulent or illegal activities

• Attempt unauthorized access to our systems

• Introduce viruses, malware, or harmful code

• Interfere with website security or functionality

• Infringe intellectual property or other legal rights

• Provide intentionally false or misleading information

We may restrict access where reasonably necessary to protect our customers, website, or business.

2. Products and Product Information

Roleeiy offers footwear, clothing, bags, fashion accessories, and related products.

We make reasonable efforts to ensure product descriptions, images, sizes, colours, materials, specifications, and other information are accurate.

However, actual product colours and appearance may vary slightly due to photography, lighting, screen settings, and reasonable product variations.

3. Pricing

Prices are displayed in the currency shown on our website or during checkout.

Prices and promotions may change from time to time. Any applicable shipping charges, taxes, or other costs will be displayed during checkout where required.

If a genuine pricing or technical error occurs, we reserve the right to correct it where permitted by applicable law.

4. Orders

When placing an order, you agree to provide accurate billing, shipping, contact, and payment information.

Orders may be subject to product availability, payment authorization, address verification, and reasonable fraud-prevention checks.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including when:

• A product is unavailable

• Payment cannot be authorized

• Incorrect information has been provided

• A pricing or technical error has occurred

• Fraudulent or unauthorized activity is reasonably suspected

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Payments

Available payment methods are displayed during checkout.

You confirm that you are authorized to use the payment method submitted with your order.

Payments are processed through supported third-party payment providers. Roleeiy does not directly store complete credit or debit card numbers on our website.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address.

Estimated delivery times may be affected by carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information regarding shipping, tracking, and delivery.

7. Order Changes and Cancellations

Orders may be cancelled within 24 hours after purchase, provided the order has not already entered processing, fulfillment, or shipment.

If you need to change or cancel an order, please contact support@roleeiy.com as soon as possible.

Once an order has shipped, cancellation may no longer be possible. Eligible products may be returned after delivery according to our Return Policy.

8. Returns, Exchanges, and Refunds

Roleeiy accepts eligible return requests within 30 days after delivery, subject to the conditions stated in our Return Policy.

Returned products must generally be unused, unworn, and in their original condition with original tags and packaging where applicable.

Shoes should only be tried on indoors on a clean surface and must not show signs of wear.

Approved refunds are issued to the original payment method.

Please review our Return Policy for complete information regarding return eligibility, exchanges, shipping costs, and refund processing.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs where appropriate.

We will review the issue and provide an appropriate resolution based on the circumstances and applicable law.

10. Intellectual Property

Unless otherwise stated, original website content provided by Roleeiy, including text, graphics, layouts, and other materials, is owned by, licensed to, or lawfully used by Roleeiy.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit protected website content without appropriate authorization.

Third-party trademarks, brand names, product names, photographs, designs, and logos remain the property of their respective owners where applicable.

11. Third-Party Services and Links

We may use third-party providers for services such as payment processing, shipping, website technology, analytics, advertising, and customer support.

Our website may also contain links to independent third-party websites.

We are not responsible for the content, policies, or practices of independent third-party websites or services, except where required by applicable law.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

13. Prohibited Activities

You may not use Roleeiy or its services to engage in fraud, abuse, unlawful activity, unauthorized resale activity that violates applicable law, interference with website operations, or attempts to compromise the security of our systems.

We reserve the right to take reasonable action to protect our website, customers, and business from misuse.

14. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate information and reliable website functionality. However, occasional errors, interruptions, delays, or technical issues may occur.

To the maximum extent permitted by applicable law, Roleeiy will not be responsible for indirect, incidental, or consequential losses that were not reasonably foreseeable or for delays caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

15. Governing Law

These Terms are governed by the applicable laws of the State of Georgia, United States, without limiting any mandatory consumer protections that may apply to you under applicable law.

16. Changes to These Terms

We may update these Terms periodically to reflect changes to our website, products, services, policies, business practices, or applicable legal requirements.

The latest version will be posted on this page with an updated Effective Date.

17. Contact Us

If you have questions about these Terms of Service, please contact us:

Roleeiy

Business Address:
1507 Pine Dr
Atlanta, GA 30349
United States

Email: support@roleeiy.com
Phone: +1 321-222-5196
Website: www.roleeiy.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
Saturday – Sunday: Closed

Response Time: Within 24–48 business hours